Refund policy

Last updated: September 26, 2026

Our 30-day money-back guarantee

We want you to give Manefold a real try. If you are not happy with a product for any reason within 30 days of delivery, email us and we will refund it. You do not need to send the product back for the guarantee, and we will not make you explain yourself. We may ask one or two questions so we can keep improving.

How to request a refund

  1. Email hello@manefold.com within 30 days of the delivery date shown on your tracking.
  2. Include your order number and the name on the order.
  3. We will confirm by email within one business day and issue the refund to your original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days to appear on your statement.

What the guarantee covers

  • The guarantee applies to your first purchase of each product (for example, your first Peptide Scalp Serum order, and separately your first Collagen Peptides order), whether bought one-time or as the first shipment of a subscription.
  • For multi-bottle bundles and starter kits, the guarantee covers the full bundle.
  • The product price is refunded in full. Original shipping charges are not refunded unless the order was damaged, incorrect or lost.
  • One guarantee refund per product, per customer and household.

Orders outside the guarantee

Subscription renewals after your first shipment, and any repeat orders of a product you have already claimed the guarantee on, can be returned for a refund if they are unopened and unused and we hear from you within 30 days of delivery. We will send you a return address; return postage is your responsibility unless the order was our error. Opened products outside the guarantee are not eligible for return, for hygiene and safety reasons.

Damaged, incorrect or missing items

If something arrives damaged, leaking, expired, or is not what you ordered, email us within 7 days of delivery with a photo and your order number. We will send a replacement at no cost or refund the item in full, including shipping. There is no need to return the damaged item.

Subscriptions

You can skip, reschedule or cancel a subscription at any time from the link in any order email or from your account. Cancelling stops future charges; it does not refund an order that has already shipped. If a renewal ships before you meant to cancel, contact us within 30 days and we will help.

Exchanges

We do not process exchanges directly. If you would like a different product, request a refund under this policy and place a new order.

Refund timing

Refunds are issued to the original payment method only. Once we send the refund you will get a confirmation email; allow 5 to 10 business days for your bank to post it. If you have not seen it after 10 business days, contact your bank first, then us.

Questions

Email hello@manefold.com. A real person reads every message and replies within one business day.